F&I Online Ltd t/a Car Insurance Plus ("Car Insurance Plus", "we", "us", "our") is authorised and regulated by the Financial Conduct Authority (FCA).
Who We Are
- Legal Name: F&I Online Ltd t/a Car Insurance Plus
- Registered in: England and Wales
- Company Number: 09664343
- Registered Office: Lumiere House, Elstree Way, Borehamwood, England, WD6 1JH
Our Regulator
- Financial Conduct Authority (FCA)
- FCA Firm Reference Number: 731217
- You can check our details on the FCA Register: https://register.fca.org.uk
We are authorised to act as an insurance intermediary, which means we can arrange, advise on, and assist with car insurance policies.
Data Protection
- We are registered with the Information Commissioner's Office (ICO) under number ZA156503.
- We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
Our Services
- We provide car insurance comparison and brokerage services.
- We act as an intermediary between you and the insurer. We do not underwrite insurance ourselves.
- We may provide advice or information-only services depending on your needs.
Fees & Commission
- We do not charge you directly for using our comparison service.
- We may receive commission from insurers when you purchase a policy through us.
- If you would like to know the amount of commission we receive for arranging your policy, you are entitled to request this information.
Complaints
If you are unhappy with our service, you can make a complaint by contacting us at:
- Email: contact@carinsuranceplus.co.uk
- Post: Complaints Department, F&I Online Ltd, Lumiere House, Elstree Way, Borehamwood, England, WD6 1JH
If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge. Details can be found at www.financial-ombudsman.org.uk.
Compensation
We are covered by the Financial Services Compensation Scheme (FSCS) . You may be entitled to compensation if we or the insurer are unable to meet obligations. More details are available on the FSCS website: www.fscs.org.uk.